Fierce Conversations (Revised and Updated): Achieving Success at Work and in Life One Conversation at a Time - Susan Scott

Revealing how to master the principles and practice courageous, transformative dialogue, Scott shows readers how to change their lives, one conversation at a time. \nFully revised and updated--the national bestselling communication skills guide that will help you achieve personal and professional success one conversation at a time. \nThe master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do that, she explains, you must transform everyday conversations at work and at home with effective ways to get your message across--and get what you want. In this guide, which includes a workbook and The Seven Principles of Fierce Conversations, Scott teaches you how to: \n \n- Overcome barriers to meaningful communication \n- Expand and enrich relationships with colleagues, friends, and family \n- Increase clarity and improve understanding \n- Handle strong emotions--on both sides of the table \n- Connect with colleagues, customers and family at a deep level \n \nIncludes a Foreword by Ken Blanchard, the bestselling co-author of The One Minute Manager\n