The Age of Outrage: How to Lead in a Polarized World - Karthik Ramanna

\nA first-of-its-kind look at the outrage gripping organizations worldwide--and how leaders can respond to it.\n \nOutrage is everywhere--on the left and on the right--and many companies have found themselves in the crosshairs. GoFundMe was pressured to cut off funding to protesting truckers in Ottawa. Disney's CEO was dragged down for mishandling both sides of Florida's Don't Say Gay law. Facebook and other tech companies have been accused of manipulating elections in many countries and by many parties.\n \nPeople are angry with the world--in some cases, rightfully so--and now view companies as they do governments, as targets of their wrath and potential forces for social change. Managing outrage has moved from being an occasional leadership challenge, like handling a PR crisis, to a necessary and critical leadership capability, like strategic thinking or financial acumen.\n \nBased on his popular University of Oxford leadership course and case studies on organizations such as IKEA, Nestlé, the Vatican, and others, Karthik Ramanna offers practical steps to make sense of the outrage, work with relevant stakeholders to progress through it, and emerge stronger for it. Ramanna's pragmatic framework, developed through years of experience with organizations, helps leaders turn down the temperature, analyze root causes, develop and implement responses that are mission-consistent, and build resilience.\n \nThe Age of Outrage is an essential guide for leaders and their teams in this new era of polarization.\n