The Strategic Customer Success Manager: A Blueprint for Elevating Your Impact and Advancing Your Career - Chad Horenfeldt

Faltorusso, Kristi: - Kristi Faltorusso is a powerhouse in the Customer Success space, known for her strategic leadership, operational rigor, and relentless focus on driving impact. With a career spanning over a decade, she has built, scaled, and transformed Customer Success functions at multiple SaaS companies, helping organizations increase retention, expand revenue, and deliver world-class customer experiences.Currently serving as the Chief Customer Officer at ClientSuccess, Kristi has previously held leadership roles at high-growth companies like Intellishift, BetterCloud, and BrightEdge. Her approach to CS is deeply data-driven and results-oriented, combining automation, scalable processes, and proactive engagement strategies to maximize customer lifetime value.Beyond her executive roles, Kristi is an influential thought leader, sharing her expertise through speaking engagements, webinars, and LinkedIn content that blends tactical insights with witty, no-nonsense advice. Kristi's impact on the industry is undeniable. Whether she's mentoring emerging CS leaders, shaping best practices, or advocating for the strategic importance of Customer Success, she's a driving force in the evolution of the field.